Terms and Conditions

These terms may be changed from time to time without prior notice. Changes will be dated, and will apply immediately to all purchases made following that change.

Our guarantee

We endeavour to ensure that the goods you order will be delivered promptly and at a reasonable cost. Our ‘no quibbles’ guarantee means that if you are not happy with your purchase for any reason, tell us within 14 days; please return the unwanted items to us in their original condition (within 14 days). We will give you a full refund for the item(s) but we are unable to refund any charge for costs associated with returning the item back to us, unless the item received was not of the item description specified on the website.

UKGE reserves the right to charge a re-stocking fee, or to cover the cost of any damages to the original packaging.

If there are problems with any items you receive within 30 days of receiving your item from us, we will either repair the item or send you a replacement within seven days or give you a full refund (including postage costs) if you prefer, or if a replacement is unavailable. This guarantee does not affect your statutory rights.

Our sales team will be happy to help you if you have queries or difficulties in ordering products or have problems with delivery. Contact details are at the bottom of this document.

All of the products selected by UKGE are selected with care to assist our many customers, to the best of our knowledge they will be of the highest quality.

Exclusion of Liability Your use of information provided by UKGE Limited is at your own risk. Please read any warnings given about the limitations of the information.

UKGE gives no warranty as to the quality or accuracy of the information or its suitability for any use. All implied conditions relating to the quality or suitability of the information, and all liabilities arising from the supply of the information (including any liability arising in negligence) are excluded to the fullest extent permitted by law.

UKGE gives no warranty as to the quality or accuracy of the information or the medium on which it is provided or its suitability for any use. All implied conditions relating to the quality or suitability of the information and the medium, and all liabilities arising from the supply of the information (including any liability arising in negligence) are excluded to the fullest extent permitted by law.

Availability of goods

All items are sold subject to them being in stock. Some products are only stocked in small quantities and stocks are continually changing. If items that you order are out of it is our policy to inform customers where product delays occur. We cannot guarantee to re-stock items that become unavailable.

Images on the UKGE web site and catalogue may not represent the product in its ultimate form, but are offered as a guide to the customer.

Prices, payment and VAT

Prices quoted in printed catalogues and internet pages are liable to change without prior notice; they do not include postage and packaging charges. Value Added Tax (VAT) is not currently charged on sales of books, guides or maps to the UK, EU or elsewhere. Other items may be liable to VAT and are indicated in catalogues, etc. VAT will be charged in accordance with current EU VAT regulations.

Payment can currently be accepted in Sterling, Euros, US Dollars, Australian Dollars, New Zealand Dollars and Canadian Dollars. Non-Sterling price quotations are calculated on the current exchange rate and will constantly vary depending on the stock exchange movements.

We reserve the right not to supply goods to purchasers who have previously defaulted on payment, or where there is reasonable evidence that a fraudulent credit card payment may be involved. Bulk international orders will only be accepted once clearance has been assured from our own bank; credit cards are not accepted on these orders.

Educational discounts, special offers, and bulk orders are at the discretion of the UKGE management.

 

Cancelling and Returning an Order

Within the terms of the EU Consumer Protection (Distance Selling) Regulations 2014, you have a 14 working day cancellation period, which begins with the day after the date of delivery of the goods to your address and expires 14 working days later. You may cancel by letter, fax, telephone or email; all of the necessary information (name address, indication of items ordered) must be included to ensure we can give you the correct refund. This refund will be made within 30 days of our receipt of your notification of cancellation. Goods should be returned to us on cancellation of the order, in their original undamaged and unused condition. We recommend that you use a recorded delivery service to ensure that returned goods arrive promptly and undamaged. We will not pay the return postage of a cancelled order. If the goods are not returned to us, we will arrange to collect them, but reserve the right to deduct the cost of collection from your refund.

Your cancellation rights only cover standard, non custom or made to order products. Products such as Test Sieves cannot be returned, so please ensure you order the correct sizes before ordering. These are made to order products which is not covered by the EU distant selling regulation.

Any items returned to us from outside the EU should be clearly marked as ZERO value. If a goods value is added on the documentation, UKGE will be charged customs duty on goods which we have not purchased, but of which has been returned. In such cases, we will either refuse the parcel on entry, or deduct the cost of this duty from any refund.

UKGE cannot be held responsible for the loss or damage of the goods of returned products. We recommend you send via a insured trackable service.

Complaints

We would hope that the vast majority of potential problems can be resolved by simply contacting the UKGE Sales Desk. If, however, you are not satisfied that the problem has been resolved or handled to your satisfaction, you may wish to make a formal complaint. Your complaint can be sent to us by post, fax or e-mail. In all cases you should aim to provide as much relevant information as possible so that we can deal with your complaint as promptly as possible. Please also include your contact details in case we need to obtain more details from you. All complaints should be sent to :

Customer Services
Main Office
UKGE Limited
Units 10-12
Reydon Business Park
Southwold
Suffolk
IP18 6SZ
United Kingdom

Tel: +44 (0)1502 725205
Fax: +44 (0)1502 725447

Please be assured that UKGE will take all reasonable actions towards customer satisfaction.

When acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response. In most cases, we would aim to provide a full response within ten working days. However, this may not always prove possible, especially if we need to obtain further information on the nature of your complaint. In these cases, we will keep you fully informed on the progress of your complaint, and endeavour to provide you with as full a response as possible as soon as we can.

If you have other enquiries or problems

If you have any queries about UKGE products or services, or if you have any problems with products or our service please contact the Sales Desk at the address given below. Your comments are always welcome.

Legal Issues

In the event of a dispute over the description or supply of goods, payment, or ownership, the contract will be deemed to have been made within England and will therefore be subject to the laws of England and Wales.

We regret that we are only able to handle enquiries and conduct business matters in English.

Contact
Sales Desk
Main Office
UKGE Limited
Units 10-12
Reydon Business Park
Southwold
Suffolk
IP18 6SZ
United Kingdom

Version 2.1: dated 17th February 2015